Privacy policy

At Vibe Perfume (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

1. Personal Information We Collect

When you visit or use our website, we may collect the following types of information:

Contact Information: Your name, email address, phone number, billing address, and shipping address.

Order Information: Details about the perfumes you purchase, order history, payment status, returns, and refunds.

Payment Information: Payment details necessary to process your transaction. Payments are processed through our payment providers. We generally do not receive or store your full payment card number or security code.

Device Information: Your IP address, browser type, device information, time zone, and certain cookies or similar technologies.

Usage Information: Information about how you browse and interact with our website, including pages viewed, products searched for, and links clicked.

Customer Support Information: Information you provide when contacting us with questions, complaints, or requests.

2. How We Use Your Information

We use your personal information to:

Process, confirm, and fulfill your orders.
Arrange shipping and delivery.
Process payments, refunds, and returns.
Communicate with you about your orders and customer service requests.
Provide updates about our products, offers, and promotions where permitted by law.
Improve our website, products, and customer experience.
Detect and prevent fraudulent transactions, unauthorized activities, and security threats.
Comply with legal obligations and enforce our policies.

3. How We Share Your Information

We may share your personal information with trusted third parties when necessary to operate our business, including:

Shopify: To power our online store and provide e-commerce services.
Payment Providers: To securely process payments and refunds.
Shipping and Delivery Companies: To deliver your orders.
Analytics and Advertising Providers: To understand website performance and, where enabled, measure advertising effectiveness.
Customer Support and Technology Providers: To help us manage customer communications and website operations.
Legal and Regulatory Authorities: When required by law or necessary to protect our rights, customers, or business.

We do not sell your personal information for money. Certain advertising or analytics activities may constitute “sharing” or “targeted advertising” under applicable privacy laws, and you may have the right to opt out of those activities.

4. Shopify's Role

Our store is hosted on Shopify. Shopify processes personal information to provide and improve its platform and related services.

Your information may be processed by Shopify and its service providers in accordance with their applicable privacy terms. For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

5. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Keep your shopping cart working.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Measure advertising campaigns and personalize marketing where permitted.

You can manage cookies through your browser settings. Where required by law, we will provide appropriate consent and opt-out choices for non-essential cookies or tracking technologies.

Disabling certain cookies may affect some website features.

6. Marketing Communications

If you subscribe to our marketing emails or text messages, we may send you updates about new fragrances, special offers, and promotions, subject to applicable law and your preferences.

You can unsubscribe from marketing emails by clicking the unsubscribe link included in the email. You can opt out of promotional text messages by following the instructions in the message, where available.

Even if you opt out of marketing communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, and customer service communications.

7. Data Retention

We retain personal information for as long as necessary to fulfill orders, provide services, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.

When personal information is no longer required, we will take reasonable steps to delete it or securely de-identify it, subject to applicable legal requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Receive a copy of your personal information in a portable format, where applicable.
Withdraw consent where processing is based on consent.
Opt out of certain targeted advertising, sale, or sharing of personal information.
Appeal certain privacy-related decisions, where applicable.
Lodge a complaint with the relevant privacy or data protection authority.

To exercise your rights, contact us using the information provided below. We may need to verify your identity before processing your request.

We will respond to eligible requests within the timeframes required by applicable law.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age required by applicable privacy laws. We do not knowingly collect personal information from children in violation of those laws.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Your information may be processed or stored in countries other than the country where you reside, including countries where Shopify and our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.