Refund policy

At Vibe Perfume, customer satisfaction is important to us. We strive to provide high-quality fragrances and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

We accept return requests within 30 days of delivery, subject to the following conditions:

The perfume must be unused, unopened, and in its original packaging.
All seals, labels, and protective packaging must remain intact.
Proof of purchase, such as an order confirmation or receipt, is required.
Items that have been opened, sprayed, used, or damaged by the customer are not eligible for return, except where required by applicable law or where the item arrived defective or incorrect.

Due to the personal nature of fragrances, we cannot accept returns of opened or used perfumes simply because the scent does not meet your personal preference.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the product and packaging. We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution at no additional cost to you.

3. How to Request a Return

To initiate a return, contact our customer support team using the details below:

Email: support@vibeperfume.store
Phone: +1 307 346-7685

Please provide your order number and the reason for your return. Our team will review your request and provide return instructions if your request is approved.

Please do not send items back without receiving return authorization and instructions from our team.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs unless otherwise agreed or required by applicable law.

If an item arrives damaged, defective, or incorrect, Vibe Perfume will cover reasonable return shipping costs or provide an appropriate alternative solution, as applicable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of items returned without tracking.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for processing. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return results from our error.

6. Exchanges

We do not guarantee direct exchanges for fragrance products. If you wish to receive a different product, please contact our support team. Depending on availability and eligibility, you may be asked to return the original item and place a new order.

7. Non-Returnable Items

The following items are generally not eligible for return:

Opened or used perfumes.
Products with broken seals or missing original packaging.
Items damaged after delivery due to improper handling.
Gift cards and other products marked as non-returnable, where applicable.

These exclusions do not limit any rights you may have under applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped. Orders that have already shipped may be subject to our return policy.