Shipping policy

At Vibe Perfume, we are committed to delivering your favorite fragrances safely and efficiently. This Shipping Policy explains our order processing times, shipping destinations, delivery estimates, and tracking procedures.

1. Shipping Destinations

Vibe Perfume currently ships exclusively within the United States of America (USA). We do not offer international shipping at this time.

Orders can be shipped to eligible addresses within the United States, subject to carrier availability and applicable shipping restrictions.

2. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation, excluding weekends and public holidays.

During holidays, promotional events, or periods of high order volume, processing may take longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

3. Shipping and Delivery Times

Our estimated delivery time within the United States is 3–5 business days after shipment.

Please note that delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

Order processing time is separate from shipping and delivery time.

4. Shipping Fees

We offer free shipping to all over USA

5. Order Tracking

Once your order has shipped, we will send a confirmation email containing your tracking number and tracking link, when available.

Please allow time for the carrier's tracking system to update.

If you have not received tracking information or need help locating your order, contact us at support@vibeperfume.store.

6. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping addresses at checkout.

If you notice an error, please contact us as soon as possible. We will try to update your address if your order has not yet been processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

Additional shipping costs or delays resulting from incorrect or incomplete addresses may apply where permitted by law.

7. Delayed, Lost, or Missing Packages

Although we strive to deliver orders within the estimated timeframe, delays may occur because of carrier disruptions, severe weather, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us so we can help investigate.

If tracking shows your package as delivered but you cannot locate it, check around your delivery location and contact the carrier. You may also reach out to our customer support team for assistance.

We will review reported lost or missing shipments and work toward an appropriate resolution in accordance with applicable law and carrier procedures.

8. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide your order number, a description of the issue, and clear photographs of the damaged product and packaging. We will review your request and help arrange an appropriate replacement, refund, or other resolution where applicable.

9. Perfume Shipping Restrictions

Some perfumes contain alcohol or other ingredients that may be subject to carrier transportation restrictions. Certain products may require specific handling or shipping methods.

We ship orders only to destinations and through shipping services that can legally and safely transport the relevant products. If a restriction affects your order, we will contact you regarding the available options.

10. Order Changes and Cancellations

If you need to change or cancel your order, contact us as soon as possible. We will make reasonable efforts to accommodate your request before the order is processed or shipped.

Once an order has shipped, cancellation may no longer be possible. Return and refund requests are handled according to our Return and Refund Policy and applicable law.